Giosun

Shipping and Delivery Policy

At Giosun Healthcare Private Limited, we are committed to delivering your products in a timely and secure manner. Please read our detailed shipping and delivery policy below to understand how we handle logistics and ensure customer satisfaction.

Shipping Policy

  1. Shipping Charges
    • Shipping and handling charges (if applicable) are displayed during the checkout process. Customers will be able to review these charges before making the final payment.
  2. Order Dispatch Timelines
    • Most orders are processed and dispatched within 1–4 business days (excluding Sundays and public holidays).
    • Orders placed after working hours, on weekends, or during high-volume sales periods may take slightly longer to process.
    • During special promotions, dispatches may take up to 7 working days due to increased order volumes.
  3. Tracking Information
    • Once your order is dispatched, you will receive a shipping confirmation email with your tracking ID and the name of the courier partner.
    • You can track your shipment status via the courier partner’s website using the tracking ID provided.
  4. Estimated Delivery Time
    • Delivery times may vary based on your location, product availability, and courier serviceability.
    • Standard delivery typically takes 3–7 working days, excluding Saturdays, Sundays, and public holidays.
    • Logistic delays or unforeseen circumstances such as weather conditions or regional disruptions may occasionally extend delivery timelines.
  5. Split Shipments
    • If reverse pickup is unavailable in your area, you may be required to self-ship the product via a reliable courier.
    • Giosun will not be liable for any damages or losses incurred during self-shipping.
  6. Post-Delivery Liability
    • We are not responsible for damages, theft, or misplacement of the package after it has been delivered to the provided address.
  7. Delivery Exceptions
    • Giosun Healthcare reserves the right to pause, restrict, or refuse deliveries to any region or PIN code based on courier limitations or other circumstances.
  8. Courier Partners
    • We work with reputed delivery partners such as Blue Dart, Shiprocket, and India Post to ensure timely and safe deliveries.
    • While we aim to dispatch all orders within 24–48 hours, we do not guarantee specific delivery dates or times as they depend on the courier’s service in your area.

If you have any queries related to shipping or delivery, please reach out to our customer care team at sales@giosun.in or call our support line.