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Cancellation Policy

At Giosun Healthcare Private Limited, we strive to process and dispatch your orders as quickly as possible. To ensure a seamless experience, please review our cancellation guidelines below:

1. Cancellation Before Dispatch

  • You may request a cancellation before your order has been dispatched.
  • Once an order has been packed and handed over to our courier partner, it is no longer eligible for cancellation.
  • To cancel an order before dispatch, please contact our customer support team at sales@giosun.in as soon as possible with your order number.

2. Post-Dispatch Cancellations

  • Orders cannot be cancelled after they have been dispatched from our warehouse.
  • If you still wish to discontinue the order after dispatch, please wait for delivery and follow the return process (if applicable and as per return policy).

3. Discount Vouchers & Promo Codes

  • Discount coupons or promotional vouchers are valid for one-time use only.
  • If you cancel an order after applying a voucher, the voucher will be considered used and cannot be reissued or reused, regardless of whether the product was delivered or returned.

4. Refund Process for Cancellations & Returns

  • In case a cancellation or return is approved, the refund will be initiated only after the product is received back, inspected, and verified by our team.
  • The product must be returned in its original condition, packaging, and with all labels and invoices
  • Refunds will be processed to the original payment method and may take 7–10 working days post-verification.

5. Special Conditions

  • Products purchased during special sales or promotions are not eligible for cancellation once the order is placed.
  • Any request for cancellation due to change of mind will be handled on a case-by-case basis and is subject to approval before dispatch.

We appreciate your understanding and cooperation. If you have any queries regarding cancellations, feel free to reach out to us at sales@giosun.in.